Shipping Policy

Shipping Policy

Last Updated: 31/03/26

This Shipping Policy outlines how orders are processed and delivered by Somnea, a trading name of Shaftsbury LTD.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after 2:00 PM (UK time) will be processed from the next business day.

Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during periods of high demand, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times:

  • UK & Europe: 5–10 business days
  • United States: 5–10 business days
  • International: 7–15 business days

Shipping times are estimates and may vary depending on location, customs, and carrier delays.

3. Shipping Costs

All prices and charges are listed in GBP (£).

  • Shipping is free for orders above £30.00 within mainland UK 
  • International shipping costs are calculated at checkout

We may offer free shipping promotions from time to time. Any applicable offers will be clearly shown at checkout.

4. Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.

These charges are not included in the product price or shipping cost and are determined by local customs authorities.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

6. Delays

Somnea is not responsible for delays caused by:

  • Postal carriers
  • Customs processing
  • Incorrect shipping information provided by the customer
  • External factors (e.g. weather, holidays, disruptions)

7. Incorrect Address

If you enter an incorrect shipping address, please contact us as soon as possible at:

somnea-enquiries@outlook.co.uk

We cannot guarantee changes once an order has been processed.

8. Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please:

  • Check with neighbours or your local delivery office
  • Contact the carrier directly

If you still need assistance, contact us at somnea-enquiries@outlook.co.uk and we will do our best to help.

Somnea is not liable for lost or stolen packages once delivery has been confirmed by the carrier.

9. Multiple Shipments

In some cases, orders may be shipped in separate packages depending on stock availability.

10. Contact

For any shipping-related questions, please contact us at:

somnea-enquiries@outlook.co.uk

By placing an order with Somnea, you agree to this Shipping Policy.