Privacy Policy

Privacy Policy

Last Updated: March 31, 2026

Somnea operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Somnea is powered by Shopify, which enables us to provide the Services to you.

Somnea is operated by Shaftsbury LTD, which acts as the data controller for your personal information.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information
  • Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies
  • From our service providers when they collect or process your personal information on our behalf
  • From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services
To process payments, fulfil orders, manage your account, arrange shipping, handle returns, and personalise your shopping experience.

Marketing and Advertising
To send promotional communications and show relevant advertising based on your activity.

Security and Fraud Prevention
To protect accounts, detect fraud, and maintain a secure shopping experience.

Communicating with You
To provide customer support and respond to enquiries.

Legal Reasons
To comply with legal obligations and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, vendors, and third parties who perform services on our behalf (e.g. payment processing, analytics, fulfilment)
  • With marketing partners to provide advertising services (subject to their own privacy policies)
  • When required to complete transactions or where you have given consent
  • Within our corporate group
  • In connection with legal obligations or business transfers

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services.

Information you submit may be transferred to Shopify and third parties located outside your country.

To learn more about how Shopify uses your personal information, visit:
https://privacy.shopify.com/en

You may also exercise certain rights via Shopify here:
https://privacy.shopify.com/en/data-requests

Third Party Websites and Links

We are not responsible for the privacy or security of third-party websites linked from our Services. Please review their policies separately.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

If you believe a child has provided us with personal information, please contact us to request deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age.

Security and Retention of Your Information

We implement reasonable security measures, but no system is completely secure.

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Data portability
  • Restriction or objection to processing
  • Withdrawal of consent

You can exercise your rights by contacting us.

You can unsubscribe from marketing communications at any time.

Complaints

If you have concerns about how your data is handled, please contact us.

You also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred and processed outside your country.

Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy from time to time. Continued use of our Services constitutes acceptance of any updates.

Contact

For any questions or to exercise your rights, contact:

Email: somnea-enquiries@outlook.com
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

For the purposes of applicable data protection laws, Shaftsbury LTD is the data controller of your personal information.